HAPPY CUSTOMERS
The customers are our most important stakeholder, and we are pleased that they are more satisfied than ever.
Today, we have more than 575,000 customer reviews with an average rating of 4.6/5.0.
We are delighted to engage directly with our customers; they are involved in our product development, and we show our gratitude by maintaining a strong presence on social media channels.
Our goal is to provide prompt responses to all customers. To achieve this goal, we launched chatbots in seven markets this year, with live chat available in three markets. During the year, the chatbots resolved 37,691 cases. Our employees rigorously tested the bots, and their hard work paid off with high customer satisfaction. In addition to our bots, our customer service workers resolved 202,928 cases with a 90% customer satisfaction rate. For three consecutive months, we have consistently achieved over 93% in customer satisfaction, putting us on track to reach our goal of 93%. Last year, customer satisfaction was at 87%.
Designed for use
Our design philosophy is not just to create something new; the product should serve a purpose. A product that is never used can never be sustainable. The products should be used frequently and preferably for a long time; it needs to be durable and long-lasting. We don’t just make activity-based products; our products are multifunctional so that the customer doesn’t feel restricted. A product that has been worn 100 times is 10 times more sustainable than a product that has only been worn 10 times.
